It was a pleasure, yesterday, to take part in the latest Directors’ Club ‘festival of webinars’.
This intriguingly entitled event spans 12 days, with an hour-long webinar each day. Each webinar includes two speakers, under the theme for the festival, which is: “Champions & Innovators of Customer Experience“.
Given that title, I was honoured to be asked to take part. Jon Snow, founder of Directors’ Club, has assembled a great list of participants including CX leaders from BP, Barclays, Atom Bank & The Post Office.
It was also good to see another of our guest bloggers, Gerry Brown share some of his wisdom on Day 3. His talk on “The power behind the phone – Reconnecting the front line, turning up their performance” is well worth hearing if you get a chance.
Yesterday was Day 6 of the festival, which I joined as first speaker (a link to the video is included below). (more…)