helping you master customer insight leadership

Divided opinion & common themes, on applying AI, from #FSFConference

Yesterday morning, I had the pleasure of joining (maybe almost 100) FS leaders to talk about AI. The event was the annual members conference of the Financial Services Forum. Held at the BT Centre in London, it was a great opportunity to hear from both futurologists & practitioner leaders. What interested me at this event was both the different emphasis (almost to the level of divided opinion), as well as.. Read More

Fantastic Data Beasts and where to find them, plus what to pay them

What are Data Beasts? Well, a topical idea, I was delighted to have, as another contribution from Francesco Corea. Francesco is currently a leading AI blogger, after many years as a consultant & advisor. We last heard from him with his review, of the InsureTech sector. In this post, Francesco shares, his perspective, on what it takes to be a good Data Scientist & how to become one. It’s interesting.. Read More

Challenging the Narrative with 2018 Welsh Coaching Conference

Last week, I had the pleasure of attending an event with the theme of “Challenging the Narrative“. One of my favourite annual events, the 2018 Welsh Coaching Conference. Chaired once again, by the irrepressible Dave Tee, this event continues to go from strength to strength. Dave’s passion & commitment is no doubt one of the reasons for that, together with the great team at USW Commercial. My previous blog reports.. Read More

5 tips, to spot the AI jobs you should avoid, in 2018

As we focus more on Data Science this month, let’s consider AI jobs. There has been much media debate on whether or not the rise of Artificial Intelligence (AI) will take away jobs or create new ones. Pessimists & optimists have battled it out, all the way from the uniformed to the late great Prof Stephen Hawking. So, to shed some light, on the topic of AI jobs, and considerations.. Read More

Real-Time Analytics – what a conversation starter

Following on from a great conversation last year, I was again asked to chair a table at the 2018 DataIQ “Discussion”. Instead of Customer Insight as a topic, on which I debriefed a year ago, this time the topic for my table was “Real-time Analytics”. It was encouraging to again see a good attendance from Data & Insight leaders, across many sectors. That was particularly impressive this year, as this.. Read More

Alan Turing Institute annual lecture – Better Living through Trusted Data

When Harry Powell shared, that he was planning to attend this year’s Alan Turing Institute annual lecture, I naturally asked him to blog for us. Harry is a very experienced Data Science leader, having created & led Data Science teams at several businesses, including Barclays. So, I was interested to learn more about his interest in a lecture from Prof. Sandy Pentland of MIT. As someone with a background in.. Read More